Returns & Warranty
Return window We accept returns within 14 days of the delivery date. Requests made after this period cannot be processed.
Condition of items To be eligible for a return, items must be:
- Unused and in the same condition in which you received them;
- With all original tags attached;
- In their original packaging.
Items that show signs of use, wear, damage caused after delivery, or that are missing tags or original packaging may be refused or subject to a partial refund.
Order cancellation Orders may be cancelled within 1 hour of purchase at no cost. After this window, the order enters processing and is subject to the standard return process above.
Return shipping Return shipping costs are the responsibility of the customer, except where the item received was defective, damaged, or incorrect (see below). We recommend using a trackable shipping service, as we cannot be responsible for items lost in return transit.
Exchanges We do not offer exchanges. If you would like a different item, please return the original order under this policy and place a new order.
Damaged, defective, or incorrect items If your item arrives damaged, defective, or if you received the wrong product, contact us at support@cronosluxury.com within 48 hours of delivery with photos. In these cases, we will cover the return shipping and provide a full refund or replacement.
Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are issued to the original payment method within 3–5 business days of approval. Depending on your bank or card issuer, it may take an additional 5–10 business days for the funds to appear on your statement. Original shipping charges, where applicable, are non-refundable.
How to start a return Email support@cronosluxury.com with your order number and the reason for the return. We will respond with return instructions.
