Privacy policy
Privacy Policy
Last Updated: September 8, 2026
Cronos Luxury respects your privacy.
This Privacy Policy explains how we collect, use, disclose, retain, and otherwise process personal information when you visit our online store, make a purchase, communicate with us, or otherwise interact with Cronos Luxury.
1. Information We Collect
Depending on how you interact with our store, we may collect personal information including:
- First and last name;
- Billing address;
- Shipping address;
- Email address;
- Telephone number;
- Order information;
- Shopping cart information;
- Transaction information;
- Payment-related information;
- Product preferences;
- Return and refund information;
- Customer service communications;
- IP address;
- Device identifiers;
- Browser information;
- Operating system information;
- Website interaction information;
- Cookie and similar technology information;
- Marketing preferences.
We collect only information reasonably related to operating our business, providing our services, fulfilling transactions, protecting our store, and complying with applicable law.
2. How We Use Personal Information
We may use personal information to:
- Process and fulfill orders;
- Process payments;
- Provide shipping and delivery services;
- Communicate regarding orders;
- Process returns, refunds, and exchanges;
- Provide customer support;
- Operate and improve our online store;
- Detect and prevent fraud;
- Maintain the security of our services;
- Personalize the shopping experience;
- Conduct analytics;
- Measure advertising performance;
- Provide marketing communications where permitted;
- Comply with legal obligations;
- Establish, exercise, or defend legal claims.
3. Shopify
Cronos Luxury operates its online store using Shopify.
Shopify and its service providers may process personal information in connection with:
- Hosting;
- Store functionality;
- Checkout;
- Security;
- Fraud prevention;
- Analytics;
- Payments;
- Customer accounts;
- Other e-commerce functionality.
Shopify may process information according to its own privacy practices and contractual arrangements with merchants.
4. Payment Processing
When you make a purchase, payment information may be processed by Shopify and/or the payment provider selected during checkout.
Information processed may include:
- Name;
- Billing information;
- Transaction amount in USD;
- Payment method;
- Transaction identifiers;
- Fraud-prevention information.
Cronos Luxury may not directly receive or store complete payment card credentials when those credentials are processed directly by a payment provider.
5. Shipping and Fulfillment Providers
We may share information necessary to fulfill an order with shipping, logistics, warehousing, or fulfillment service providers.
This information may include:
- Your name;
- Shipping address;
- Telephone number when required for delivery;
- Email address when required for shipment notifications;
- Order information.
6. Cookies and Similar Technologies
Our store may use cookies, pixels, tags, local storage, and other similar technologies.
These technologies may be used for:
- Essential store functionality;
- Shopping cart functionality;
- Account functionality;
- Security;
- Analytics;
- Advertising measurement;
- Personalization;
- Remarketing;
- Fraud prevention.
Depending on your location and applicable law, you may have rights or choices regarding certain cookies and tracking technologies.
Where required, we will provide appropriate controls for exercising those choices.
7. Analytics and Advertising
We may use analytics and advertising services to understand how visitors interact with our store and to measure or improve advertising campaigns.
These services may collect information such as:
- IP address;
- Device information;
- Browser information;
- Pages viewed;
- Purchases;
- Interactions with advertisements;
- Approximate location derived from IP address;
- Unique identifiers.
The specific services used may change as our business and marketing systems evolve.
8. Email and Marketing Communications
Where permitted by applicable law, Cronos Luxury may send marketing communications concerning products, promotions, and store updates.
You may unsubscribe from promotional emails by using the unsubscribe mechanism contained in those messages.
Opting out of marketing does not prevent us from sending transactional or service-related communications, such as:
- Order confirmations;
- Shipping notifications;
- Security alerts;
- Customer service responses;
- Refund notifications.
Commercial email communications are intended to comply with applicable U.S. requirements, including the CAN-SPAM Act.
9. How We Share Personal Information
We may share personal information with service providers that help us operate our business, including:
- Shopify;
- Payment processors;
- Shipping and logistics companies;
- Fulfillment providers;
- Cloud hosting providers;
- IT service providers;
- Marketing providers;
- Analytics providers;
- Customer service providers;
- Fraud-prevention providers;
- Accounting professionals;
- Legal advisors.
We may also disclose information when reasonably necessary to comply with applicable law, a court order, subpoena, legal process, or governmental request.
10. Business Transfers
If Cronos Luxury is involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction, personal information may be disclosed or transferred as part of that transaction where legally permitted.
11. Data Retention
We retain personal information only for as long as reasonably necessary for purposes including:
- Fulfilling transactions;
- Maintaining business records;
- Providing customer support;
- Fraud prevention;
- Tax and accounting requirements;
- Legal compliance;
- Dispute resolution;
- Enforcement of agreements.
Retention periods may vary depending on the type of information and applicable legal requirements.
12. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
However, no online system or method of electronic storage can be guaranteed to be completely secure.
13. Children's Privacy
Cronos Luxury is not intended for children under 13 years of age.
We do not knowingly collect personal information from children under 13 in violation of applicable law.
If you believe that a child has provided personal information to us improperly, contact:
14. U.S. State Privacy Rights
Residents of certain U.S. states may have privacy rights under applicable state privacy laws.
Depending on the law applicable to Cronos Luxury and the consumer's state of residence, these rights may include the right to:
- Know or access personal information;
- Request correction of inaccurate information;
- Request deletion of personal information;
- Obtain a portable copy of certain information;
- Opt out of certain targeted advertising;
- Opt out of certain sales or sharing of personal information;
- Limit certain uses of sensitive personal information;
- Appeal certain decisions concerning privacy requests;
- Receive equal treatment for exercising privacy rights.
These rights apply only where Cronos Luxury is subject to the relevant law and where the applicable statutory requirements are satisfied.
15. California Privacy Rights
If the California Consumer Privacy Act, as amended by the California Privacy Rights Act ("CCPA/CPRA"), applies to Cronos Luxury, eligible California residents may have rights including:
- The right to know what personal information is collected;
- The right to access certain personal information;
- The right to request deletion, subject to exceptions;
- The right to request correction;
- The right to opt out of the sale or sharing of personal information where applicable;
- The right to limit certain uses and disclosures of sensitive personal information where applicable;
- The right not to receive discriminatory treatment for exercising CCPA rights.
Cronos Luxury will honor applicable privacy rights where required by law.
Requests may be submitted to:
16. Sale or Sharing of Personal Information
Whether certain advertising or analytics activities constitute a "sale," "sharing," or targeted advertising depends on the applicable state law and the technologies used by the store.
Where applicable law requires Cronos Luxury to provide an opt-out mechanism, appropriate privacy choices will be made available through the store.
17. Global Privacy Control
Where applicable law requires recognition of legally valid browser-based opt-out preference signals, such as Global Privacy Control, Cronos Luxury will process such signals as required by applicable law and the technical capabilities of the store.
18. Privacy Requests
To submit a privacy request, contact:
We may need to verify your identity before fulfilling certain requests.
Authorized agents may submit requests on behalf of consumers where permitted by applicable law, subject to appropriate verification.
19. Non-Discrimination
Where required by applicable law, Cronos Luxury will not unlawfully discriminate against you for exercising your privacy rights.
20. International Data Transfers
Some service providers may process information outside the United States.
Where personal information is transferred internationally, it may be subject to the laws of the jurisdiction where it is processed.
21. Third-Party Websites
Our store may contain links to third-party websites or services.
Cronos Luxury is not responsible for the privacy practices of websites or services that we do not control.
We encourage you to review their privacy policies before providing personal information.
22. Changes to This Privacy Policy
We may update this Privacy Policy from time to time due to:
- Changes in our business;
- Changes to our technology;
- Changes in service providers;
- Changes in applicable law.
The updated version will be published on this page with an updated "Last Updated" date.
Contact
For questions or requests regarding this Privacy Policy or your personal information, contact:
Cronos Luxury
Email: support@cronosluxury.com
